Network assistance

One number, the whole of Belgium, one point of contact for all your sites.

A cold room drifting in Mons, a freezer down in Antwerp, an F-Gas inspection to schedule in Liège: you call the same number, you talk to the same team, and a certified technician comes on site. The report lands in your portal.

Intervention · step by step ● assistance active
  1. 01Alert from the monitoring, or a call from the site
  2. 02Remote diagnosis on the cold room's data
  3. 03F-Gas certified technician sent on site
  4. 04Report and photos in your portal
The multi-site problem

One refrigeration contractor per region, no overview

Lifebuoy

When you run three, ten or thirty sites, you end up with as many local contractors, different lead times, inconsistent invoices, F-Gas logbooks scattered everywhere and nobody looking at which cold room is about to fail.

Enthalpic's network assistance replaces all of that with one portal, one number, one contract. We coordinate a network of certified technicians under contract, all over Belgium, and we remain your only point of contact from the first call to the report.

Interventions

What we take care of

Repairs

Fast intervention in case of breakdown, with common spare parts and a refrigerant reserve. If the final repair needs a specific part, a temporary solution protects your goods in the meantime.

Diagnosis

Analysis of the installation: compressor, refrigeration circuit, insulation, control, energy performance. A report with prioritised recommendations, and an honest opinion on repairing or replacing.

Preventive maintenance

Scheduled visits across the whole network on an annual calendar: cleaning of heat exchangers, leak tightness, safety devices, settings. A well-maintained system lasts longer and uses less energy.

Recommissioning

Restart after a repair or before activity resumes: functional tests, temperature checks, leak check, update of the monitoring thresholds.

Scope: chiller and freezer rooms, freezers, display cabinets and refrigerated units, air conditioning of professional premises. All brands.

Contracts

One contract for the whole network, calibrated per site

The visit frequency is set site by site, according to how intensively the equipment is used and how critical it is. Partner monitoring is included in every contract.

Standard

1 visit per year

For sites with regular use and recent equipment.

  • General performance check
  • Full cleaning of heat exchangers
  • Leak tightness check
  • Test of the safety systems
  • Detailed report with photos
Reinforced

3 visits per year

Recommended for food service and high-turnover sites.

  • In-depth quarterly maintenance
  • Oil and acidity analysis
  • Infrared thermography
  • Compressor vibration check
  • Optimisation of the settings
Critical

Monthly

For sites where downtime is not acceptable: laboratories, warehouses, production.

  • Monthly on-site check
  • Dedicated stock of critical parts
  • Technical on-call service 24/7
  • Response time guaranteed by contract

Transparent planning

Annual intervention calendar communicated per site.

Detailed reports

Report with before and after photos, measurements taken, recommendations by priority, available in the portal.

Network traceability

The history of every site in one place: interventions, refrigerants, performance over time, wear forecasts.

Compliance

Mandatory F-Gas inspections, kept up for the whole network

Regulation (EU) 2024/573 on fluorinated gases: we carry out the periodic leak checks and keep the logbook, site by site, with a category I F-Gas certificate.

Enthalpic SRL holds a category I F-Gas certificate issued by an accredited body.
Refrigeration technician with gauges at an outdoor unit
Refrigerant chargeLeak check frequency
5 tonnes CO₂ eq and moreYearly
50 tonnes CO₂ eq and moreEvery six months
500 tonnes CO₂ eq and moreQuarterly
  • Leak detection with tracer gas
  • F-Gas logbook: interventions, refrigerant quantities, repairs
  • Logbook available for official inspections, per site and consolidated
Our commitment

What we guarantee at every intervention

Honest diagnosis

Telling you clearly whether the repair is worth it or whether the equipment is better replaced.

Temporary solution

Where possible, a fallback solution to protect your goods while waiting for the final repair.

Detailed quote

A precise quote with no surprises for the work, with an intervention schedule.

Network contract

Tell us how many sites, we build the partnership

Number of locations, types of cold rooms, how critical each site is: we come back to you with a multi-site contract proposal, monitoring included.