General Terms and Conditions of Sale

Monitoring Equipment — Temperature Sensors and IoT SIM Cards

Version 1.0 — January 2026

Preamble

These General Terms and Conditions of Sale (hereinafter "GTCS") govern the sales of monitoring equipment (Temperature Sensors and IoT SIM Cards) by Enthalpic SRL to its professional customers.

These GTCS apply to any equipment order placed via the Seller's webshop or by quote, whether or not this order is linked to a subscription to the Enthalpic Monitoring Services.

Any order implies full and unconditional acceptance of these GTCS, which shall prevail over any other document of the Customer, in particular its own purchasing conditions.

Article 1 — Definitions

Article 2 — Purpose and Scope

2.1 Purpose

The purpose of these GTCS is to define the rights and obligations of the parties in connection with the sale of Products by the Seller to the Customer.

2.2 Professional Customers

The Products are intended exclusively for professional customers. By placing an order, the Customer declares that they are acting within the scope of their professional activity and do not have the status of consumer within the meaning of the Belgian Code of Economic Law.

Consequently, the Customer does not benefit from the right of withdrawal provided for consumers in the context of distance selling.

2.3 Acceptance

Any order placed with the Seller implies unreserved acceptance of these GTCS. The Customer acknowledges having read them prior to placing the order.

Article 3 — Products

3.1 Product Description

The essential characteristics of the Products are described on the Website or in technical data sheets available upon request. Photographs and illustrations presented on the Website have no contractual value.

3.2 Temperature Sensors

The Sensors marketed are Efento brand. They have the following characteristics:

Detailed technical specifications (accuracy, temperature range, battery life, etc.) are available in the Efento manufacturer documentation, accessible upon request or on the manufacturer's website.

3.3 IoT SIM Cards

The IoT SIM Cards are pre-configured to work with the Sensors. They enable the transmission of telemetry data to the Enthalpic Monitoring Services platform via available cellular networks.

The Customer is informed that:

3.4 EN 12830 Certification

The Customer is informed that the Sensors are certified compliant with the EN 12830 standard. This certification is required by European regulations (Regulation EC 37/2005) for automated monitoring of sub-zero cold rooms (freezing temperature).

For positive cold rooms (refrigeration temperature), this certification is not legally required but constitutes a guarantee of quality and measurement accuracy.

3.5 Availability

Product offers are valid subject to availability. In the event of unavailability of a Product after the order has been placed, the Seller will inform the Customer as soon as possible and will offer either a replacement product of equivalent quality, or a refund of the amounts paid.

Article 4 — Order

4.1 Placing an Order

Orders may be placed:

4.2 Online Order

The online order process is as follows:

The order is deemed complete and the contract definitively formed upon validation of payment by the Customer.

4.3 Order Confirmation

A confirmation email summarising the essential elements of the order (Products, quantities, price, delivery address) is sent to the Customer at the email address provided during the order.

The Customer is invited to verify the accuracy of the information contained in this email and to report any errors as soon as possible.

4.4 Modification and Cancellation

No modification or cancellation of an order will be accepted after payment validation, except with the express agreement of the Seller. Where applicable, fees may be charged.

Article 5 — Price

5.1 Applicable Prices

Product prices are those in effect on the day of the order, as indicated on the Website or in the quote. All prices are expressed in euros and are exclusive of taxes (excl. VAT).

The applicable VAT is that in effect on the day of invoicing.

5.2 Delivery Costs

Delivery costs are indicated to the Customer before validating the order. They are calculated based on the weight, volume, and destination of the order.

5.3 Price Modification

The Seller reserves the right to modify its prices at any time. Products are invoiced based on the prices in effect at the time of order validation.

Article 6 — Payment

6.1 Payment Methods

For online orders, payment is made at the time of ordering by the following payment methods:

For orders placed by quote, payment is made by bank transfer according to the agreed terms (payment upon order or upon receipt of invoice with a thirty (30) day deadline).

6.2 Payment Security

Online payments are secured by an approved payment service provider. The Seller does not have access to the Customer's bank details.

6.3 Invoicing

An invoice is issued and transmitted to the Customer electronically to the email address provided during the order.

6.4 Late Payment

In the event of late payment (applicable to orders by quote with payment deadline), the Seller reserves the right to:

6.5 Retention of Title

The Seller retains ownership of the Products until full payment of the price. In the event of non-payment, the Seller may claim the return of the Products.

However, the transfer of risk occurs upon delivery of the Products to the carrier, in accordance with Article 7.3.

Article 7 — Delivery

7.1 Delivery Terms

Products are delivered to the address indicated by the Customer during the order. The Customer undertakes to provide an accurate and complete address.

Delivery is made by a carrier chosen by the Seller. The Customer is informed of the shipment by email containing, where applicable, a tracking number.

7.2 Delivery Times

Delivery times are indicated for information purposes at the time of order. The Seller endeavours to meet these deadlines but cannot be held responsible for delivery delays due to the carrier or circumstances beyond its control.

In the event of a significant delay (more than fifteen (15) working days compared to the announced deadline), the Customer may request cancellation of the order and refund of the amounts paid, to the exclusion of any other compensation.

7.3 Transfer of Risk

The transfer of risk occurs at the time of delivery of the Products to the carrier. From that moment, the Customer bears the risks of loss, theft, or deterioration of the Products during transport.

The Customer is invited to take out transport insurance if desired.

7.4 Receipt and Reservations

Upon receipt of the Products, the Customer is required to check the apparent condition of the packages and Products. In the event of any anomaly (damaged package, missing or damaged Product), the Customer must:

The absence of reservations made under the conditions and within the deadlines specified above constitutes acceptance of the Products and deprives the Customer of any recourse against the carrier and the Seller for apparent damage.

7.5 Refusal of Delivery

In the event of absence of the Customer or unjustified refusal of delivery due to apparent damage, the Customer will bear the costs of reshipping and new delivery.

Article 8 — Warranty

8.1 Manufacturer's Warranty

The Sensors benefit from the Efento manufacturer's warranty, the conditions of which (duration, scope, exclusions) are defined by the manufacturer. The Seller transmits to the Customer any useful information regarding this warranty.

To invoke the manufacturer's warranty, the Customer must contact the Seller who will assist in the process with the manufacturer.

8.2 Warranty Exclusions

The warranty does not cover damage resulting from:

8.3 SIM Cards

SIM Cards are warranted against manufacturing defects. The warranty does not cover malfunctions related to lack of network coverage, operator service interruptions, or damage caused by improper handling.

8.4 Warranty Procedure

Any warranty claim request must be sent to the Seller by email to [email protected], accompanied by proof of purchase and a detailed description of the defect observed.

After analysis, the Seller will indicate to the Customer the procedure to follow (return of the Product, on-site intervention, etc.). The return costs of the defective Product are borne by the Seller if the defect is covered by the warranty.

Article 9 — Calibration and Maintenance

9.1 Calibration Responsibility

The Customer is informed that Temperature Sensors may lose accuracy over time. Periodic verification (calibration) of the Sensors in accordance with EN 13486 standard is the sole responsibility of the Customer.

The Seller recommends annual calibration of the Sensors, to be performed by an accredited body (BELAC or equivalent).

9.2 Optional Calibration Service

The Seller may offer an optional calibration service, according to the current pricing conditions. This service is subject to a separate order.

9.3 Maintenance

The Customer is responsible for routine maintenance of the Sensors, including:

Article 10 — Liability

10.1 Seller's Liability

The Seller's liability in respect of the sale of Products is limited to the obligations expressly provided for in these GTCS.

The Seller is not the manufacturer of the Products and cannot be held liable for manufacturing defects beyond its role as intermediary in the implementation of the manufacturer's warranty.

10.2 Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL THE SELLER BE HELD LIABLE FOR INDIRECT DAMAGES, INCLUDING:

10.3 Cap

IN ANY EVENT, THE TOTAL LIABILITY OF THE SELLER IS CAPPED AT THE PURCHASE PRICE OF THE PRODUCT CONCERNED.

10.4 Use of Products

The Customer is solely responsible for the use made of the Products. The Products are tools for measuring and transmitting data. They do not in themselves guarantee compliance with the cold chain or the Customer's regulatory compliance.

The Customer acknowledges that the reliability of measurements depends on many factors (Sensor positioning, calibration, network coverage, etc.) and that it is their responsibility to implement control procedures appropriate to their activity.

Article 11 — Relationship with Enthalpic Monitoring Services

11.1 Separate Products and Service

The sale of Products and the provision of the Enthalpic Monitoring Services are two separate services, governed by separate contractual terms.

The purchase of Products does not automatically imply subscription to the Service. Conversely, use of the Service requires the acquisition of compatible Products.

11.2 Compatibility

Products sold by the Seller are compatible with the Enthalpic Monitoring Services. The Seller does not guarantee the compatibility of Products with other third-party monitoring platforms or services.

11.3 Service Terms

Use of the Service is subject to separate General Terms and Conditions of Service, available at General Terms and Conditions of Service — Monitoring. The Customer is invited to read them before any use of the Service.

Article 12 — Force Majeure

The Seller cannot be held responsible for non-performance or delay in the performance of its obligations resulting from an event of force majeure within the meaning of Article 5.226 of the Belgian Civil Code, including: natural disasters, wars, general strikes, pandemics, component shortages, or decisions by public authorities.

In the event of force majeure, the Seller's obligations are suspended for the duration of the event. If it continues beyond three (3) months, either party may terminate the order without compensation.

Article 13 — Personal Data

Personal data collected in connection with the order (identity, contact details, delivery address) is processed by the Seller as data controller, for the purposes of order management, customer relations, and legal obligations (accounting, taxation).

For more information on the processing of personal data and the Customer's rights, the Customer is invited to consult the Seller's Privacy Policy.

Article 14 — Intellectual Property

The sale of Products does not entail any transfer of intellectual property rights over the software, firmware, trademarks, patents, or other intangible elements associated with the Products, which remain the exclusive property of the manufacturer or their respective holders.

The Customer only benefits from a right of use of the Products in accordance with their intended purpose.

Article 15 — General Provisions

15.1 Entirety

These GTCS constitute the entire agreement between the parties for the sale of Products and replace any prior agreement relating to the same subject matter.

15.2 Partial Nullity

If any provision of these GTCS is declared null or unenforceable, the other provisions shall remain in force.

15.3 Modification

The Seller reserves the right to modify these GTCS at any time. The applicable GTCS are those in force on the day of the order.

15.4 Evidence

The Seller's computerised records constitute proof of communications, orders, and payments between the parties.

Article 16 — Applicable Law and Jurisdiction

16.1 Applicable Law

These GTCS are governed by Belgian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

16.2 Dispute Resolution

In the event of a dispute relating to the formation, interpretation, or performance of these GTCS, the parties undertake to seek an amicable solution before any legal action.

Failing amicable resolution within thirty (30) days, the courts of the judicial district of Namur shall have sole jurisdiction to hear the dispute.

Seller's Contact Details

Enthalpic SRL
Rue de Maibelle, 21
5100 Jambes, Belgium
Company number: 1027.638.883
VAT: BE 1027.638.883
Email: [email protected]
Support: [email protected]
Phone: +32 10 87 82 54
Website: www.enthalpic.be